It’s Not All Supposed to Suck: Fighting Operational Friction

"The drag and operational friction caused by inefficient processes is a direct cost to combat effectiveness, and this won’t change until we change our mindset towards it."

Our co-founder James Boyd wrote an article for From The Green Notebook, in which he outlined the impacts of operational friction on readiness, responsiveness and resilience, and shared ways the DOD can eliminate unnecessary friction, generate new data, and be brilliant at the basics. It all starts with a culture shift in what leaders value and prioritize.

Please follow this link to read the full article.